Work Location: WZC Networking, 24371 Catherine Industrial Drive, Ste. 225, Novi MI 48375

Division/Department: Operations

Reports to: Engineer Manager

Essential Duties and Responsibilities:

• Onsite support of IT equipment at customer locations
• The Network Technician will troubleshoot software and hardware issues to determine where repairs need to be made and then plan those repairs with the Network Manager.
• The successful applicant will also be responsible for ensuring that all cable connections, from building to building, are intact and offering complete flow of data.
• Warehouse work (Inventory management)
• Assistance to wireless engineer
• Deliveries of equipment to customer

Education and/or Work Experience Requirements:

• Mid-Level experience in network infrastructure – Striving towards CCNA certification
• Must possess a basic understanding of computer network cabling.
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines while maintaining a positive attitude and exemplary customer service.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to effectively plan and collaborate with others.
• Business related major (associates or higher) or prior experience in office administration or related fields preferred.
• Must pass drug, background, and credit check prior to hire.
• Must have own transportation, valid driver’s license and excellent driving record.
• Approximately 10-20% Travel required

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to talk, listen and speak clearly on telephone.
• Ability to lift up to 50 lbs. without assistance.